How do gay DVD rental clubs work?
What does "unlimited rentals" mean?
Are the free trials really free?
Why won't some clubs ship to certain areas?
Do membership fees include postage?
What if the DVD is lost in the mail?
How long does it take for the DVDs to arrive?
Is it safe to give my credit card number?
How do you get information for this site?
How do I contact customer service?
How do I cancel my membership?
How can I get my rental club listed?
I have another question.

How do adult DVD rental clubs work?
Gay DVD rental clubs charge a monthly fee that allows you to rent a certain number of disks at a time. For example, if you joined a plan that allowed you to rent three DVDs at a time for $19.95 per month, you could have as many as three adult DVDs in your possession. Once you create an account, you select movies from the site's online catalog to place in your rental "queue." If you have a three-at-a-time membership, the first three DVDs are immediately mailed to you. When you return one or more of the disks, the next movies in your queue are sent automatically.

What does "unlimited rentals" mean?
Nothing, really. It just sounds good. Most clubs boast that they offer "unlimited" rentals, but in reality, you are limited by the postal system and your membership plan. That is, if you choose a three-at-a-time plan, you can't rent 300 movies in a month. At best, depending on where you live in relation to the fulfillment center and how quickly you watch and return the films, you could squeeze 15 DVDs into a threebie membership or eight in a two-per-month membership. We're sure Guinness World Records will someday have a "most DVDs rented in a monthly plan" category.

Are the free trials really free?
They're free if you're careful. Many clubs offer a trial period during which you can rent up to three DVDs for 10 or 14 days at no charge. The club will collect your credit card number and then start your paid membership if you don't cancel before the trial ends. A few clubs squeeze new customers by starting the trial the day they mail the DVDs (rather than the day you receive them) and ending the trial the day they receive the DVDs back (rather than the day you mail them back). If that's the case, a 10-day trial can actually be more like a one-day trial. Be sure to read the Terms and Conditions before you join. They are typically are presented as a link during the sign-up process.

Why won't some clubs ship to certain areas?
They are being cautious because certain states, counties and cities have overzealous prosecutors who might set up a sting and take them to court for renting "obscenity." Many find it easier just to avoid shipping to these trouble areas than to risk spending thousands of dollars defending themselves. However, while many sites state that they won't ship to certain states or zip codes, some visitors from these areas have reported that the sites have filled their orders.

Do membership fees include postage?
Yes. The clubs will send you a pre-addressed envelope with postage with each DVD. When you're finished with it, you slip the DVD into the envelope and drop it in a mailbox to be returned (the DVDs are sent to you in paper sleeves, rather than in cases).

What if a DVD is lost in the mail?
It's never a problem. If a DVD is lost, the club will provide credit. The same goes for a disk that is damaged. Write customer service and let them know. However, if a lot of disks you rent are "lost," the clubs are going to get suspicious. Many reserve the right to charge your credit card for disks they feel you damaged or did not return, but that's usually only in extreme circumstances. It's a good idea to have your DVDs sent to a secure mailbox, so that passersby don't "borrow" them.

How long does it take the DVDs to arrive?
Nearly every club uses the general postal service to send out disks, so you can expect anywhere from one to six days, depending on where you live in relation to the fulfillment center and what time of day you place your order (most clubs have an afternoon cut-off to get disks out in that day's mail). That's why we've included information in each profile about where the disks are coming from. Most U.S. clubs are located in California, but there also are some on the East Coast and in the Midwest.

Is it safe to give my credit card number?
This is a common concern. All of the clubs require that you provide a credit card number, even if you are requesting a free trial. Those that ask for a credit card provide encryption security that keeps your card and personal information safe in transit to their computers. In the unlikely event your card number is stolen, the Fair Credit Billing Act allows credit card companies to hold you responsible only for up to $50 in fraudulent charges as long as you notify them in writing within 60 days of the date the bill was mailed. Visa and Mastercard waive liability no matter how much time has elapsed.

How do you get information for this site?
We visit each site regularly to keep everything up to date. If you encounter an error, or something that is no longer current, please let us know by sending email to adult [at] dvdrentalguide.net. The number of adult DVDs that a site has in stock changes constantly, but we visit each site to count the number of titles as best we can and then contact each site to confirm. We find that often the DVDs that are listed on the site and the number of DVDs that the site claims it has in inventory differ considerably. The numbers are provided simply to give you an idea of the relative size of each service.

How do I contact customer service?
Each club has a customer service department that can assist you with finding lost DVDs, requesting titles they don't carry and other questions. Each profile lists a phone number and / or email address where you can contact the club. If you know it, always include your account number when corresponding by email.

How do I cancel my membership?
Each club has a different procedure for this; most allow you to notify them by email or phone. However, each has different deadlines. Some require that you notify them at least seven working days before the end of your billing cycle (that is, the monthly anniversary of the day you joined the club). If you attempt to cancel the day after a new billing cycle begins, you may have to remain a member for another month. The cancellation policies are usually spelled out in the "terms and conditions" offered for your approval when you join.

How can I get my rental club listed?
Contact our administrator by sending email to adult [at] dvdrentalguide.net with details. A basic listing is free. Premium placement and banner ad positioning also are available.

I have another question.
Your best bet is to contact the Customer Service department of the rental club that you have joined, or check the site for its FAQ. For questions about profiles on this site, contact the webmaster by sending email to adult [at] dvdrentalguide.net. Don't send questions to this address about missing DVDs or requests to cancel a membership. We can't help with that.